Frequently asked questions

Tamariki Crown Care is a whānau-centred head and scalp wellbeing programme delivered through Papakura Whānau Hauora. Their kaupapa focuses on education, early detection, treatment support, reinfestation control and continuity of care, helping whānau build confidence, practical knowledge and healthy head and scalp-care habits for tamariki.

The programme works alongside ISpy Nits, whānau, community connections and specialist support to make head and scalp care easier to understand, more accessible and less stigmatised.

Papakura Whānau Hauora pillars:
Trust • Relationship • Prevention • Continuity

Whakataukī:
Mō te hauora o te whānau, ka ora te iwi.

Our ISpy Glo-Powder is specially formulated to adhere to nit eggs and fluoresce under UV light, making lice eggs more visible. Powder on, brush out the excess, UV light on. Loose flakes brush away, but eggs stay stuck to the hair and show up as glowing dots. If it glows and won't brush away, it's an egg.

Because kids hate head checks. They have to sit still while someone pulls at their hair and peers at their scalp, so every check becomes a fight, and fights get put off. We didn't write a better reminder. We built a better check. Powder on, light on, hunt for the glowing dots. We designed it as a game on purpose, and kids ask to do it. We built it so checking is easy enough to do more often.

Yes. Gentle, fragrance-free and malathion and insecticide-free. Always read the label and follow the directions for use.

A few quick things to check:

• Make sure the hair is completely dry. Damp hair stops the powder gripping and dulls the glow. A quick blast with the hairdryer makes a big difference.
• Work in a dark or dimmed room. Bright light washes the glow out. The darker the better.
• Use a thin, even coat, then brush out the excess. Too much loose powder creates a haze. Once you brush the excess away, only the powder stuck to the eggs glows.
• Hold the UV light close and go slowly, section by section, focusing within about 10 mm of the scalp: the crown, nape and behind the ears.
• Check your UV light. Weak or flat batteries dim the glow.
• Remember what you're looking for: a roundish dot glued to the hair shaft that won't brush away. See our Nit Spotting Guide for photos of real nits.

While ISpy Glo-Powder is non-toxic, we recommend the following cautions:

Always read the label and use only as directed. Keep out of reach of children. For external use only.

Avoid contact with face and eyes. If contact does occur, flush with water. If irritation occurs, discontinue use.

Not designed for regular daily usage. Not intended for children under 2 years of age.

We understand getting your NitKit out to you as fast as possible is super important, so we use Post Haste's URGENT courier delivery service.

This is an 'overnight by end of next working day' courier service, so assuming your order is placed with us before 4pm you should get it the next business day. Rural deliveries can take a little longer. A Track and Trace link is included on your confirmation email so you can keep an eye on your delivery.

No signature is required. The courier will leave the NitKit at your place if you're not in.

NitKits are currently available via our online store and current pharmacy stockists.

ISpyNits Glo-Powder is a proprietary blend of ingredients designed to (a) bind fast to and (b) amplify the natural bioluminescence of the amino acids found in lice eggs so they can be seen with the naked eye. The fluorescent is combined with corn starch and mica to create that special hold and glow.

ISpy Glo-Powder is non-toxic. The ingredients are naturally occurring; however, because they don't come from living organisms they are classified as inorganic and formed after mineral calcination.

The Glo-Powder is made in New Zealand from a combination of overseas and local ingredients. All our kits are hand-packed by the wonderful team at Will & Able.