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Frequently Asked Questions
Please see below for answers to common questions from customers
FAQ
Why Choose ISpy for Head Lice Treatment?
What Sets ISpy Apart?
The first kit to contain both a diagnostic tool and a treatment for lice
A Unique Approach to Lice Eggs
Traditional treatments often miss the primary culprit – tiny, hard-to-see lice eggs. Visual inspections alone have only a 20% success rate, meaning 80% of the eggs are overlooked and hatch into more lice.
Innovative Solution
ISpy NitKits, created by a resourceful kiwi mum, contain Glo-Powder that makes lice eggs glow under UV light. This makes it easier to spot and remove them, significantly reducing the chances of reinfection.
Comprehensive Treatment
Our odourless lice lotion not only targets live lice but also leaves an active ingredient on the hair after rinsing to keep working, ensuring a thorough treatment.
Fun and Educational
We transform treatment into a fun, science-based activity. Families can enjoy learning about luminescence while effectively solving the problem of head lice. We are happy to work with schools and other Educational Providers to help spread the lice message!
Our Commitment
We are dedicated to education, making a positive impact, and destigmatising head lice. We continually gather and share the latest research on Pediculus humanus capitis with our partners in New Zealand.
How does ISpy Glo-powder work?
Our ISpy Glo-powder is specially formulated to adhere to nit eggs and fluoresce under UV light for easy detection.
Lice eggs (also called nits) are made up of proteins. Our Glo-Powder is specially designed to bind to those proteins.
When you shine the UV light on the hair, the powder that’s clinging to the eggs will glow — showing you exactly where they are.
So what you’re seeing is: Glo-Powder + Egg Proteins = Glowing Orb
Can I buy NitKits in stores?
NitKits are currently available via our online store, Amazon AU, pharmacies and specialist retailers such as MOTAT (NZ). We always love to hear from any pharmacies and schools who are interested in stocking the products via purchase accounts.
Can I buy NitKits overseas?
NitKits are currently available in NZ and AU via our online store, Amazon AU, pharmacies and specialist retailers such as MOTAT (NZ).
We update our territories as we receive regulatory approval for each country so please sign up to our newsletter for updates or send us a message and let us know you'd love to see us in your area!
Could ISpy Glo-powder harm my child’s head?
While ISpy Glo-powder is non-toxic, we recommend the following cautions:
Always read the label and use only as directed. Keep out of reach of children. For external use only.
Avoid contact with face and eyes. If contact does occur, flush with water. If irritation occurs discontinue use. Do not inhale.
Not designed for regular daily usage. Not intended for children under 2 years of age due to powder component.
What is ISpy Glo-powder made of?
ISpy Glo-Powder is formulated with cosmetic grade cornstarch, mica, and a non-toxic fluorescent pigment.
The cornstarch helps the powder adhere to the protein structure of lice eggs (nits), while mica improves spreadability through the hair. The fluorescent pigment is activated by UV light, which causes the bound powder to fluoresce.
This makes nit eggs appear as bright glowing points, allowing for accurate identification and removal. The mechanism is physical and optical, not chemical or insecticidal — it highlights the presence of eggs rather than killing lice.
ISpy Glo-powder is non-toxic. The ingredients in ISpy Glo-powder are naturally occurring, however because they don’t come from living organisms they are classified as inorganic and formed after mineral calcination.
When you sprinkle the powder into the hair and shine the included UV light, the powder sticks to the eggs and makes them glow.
That way, you can spot even the hardest-to-see eggs and comb them out. It’s not a treatment by itself — it’s a clever tool to make sure you don’t miss any eggs and stop reinfestations.
What is ISpy Lice Lotion made of?
ISpyNits Glo-powder is a propriatory blend of ingredients designed to a) bind fast to and b) amplify the natural luminescence of the amino acids found in lice eggs so they can be seen with the naked eye.
ISpy Glo-powder is non-toxic. The ingredients in ISpy Glo-powder are naturally occurring, however because they don’t come from living organisms they are classified as inorganic and formed after mineral calcination.
Unlike traditional lice treatments that rely on insecticides, our lotion uses dimethicone, a type of silicone oil, to physically deal with head lice. Instead of poisoning lice, dimethicone works by coating and covering the lice completely. Once coated, lice can’t move or breathe properly, and they die because they are effectively blocked off.
This is important because it means lice can’t build resistance to the treatment the way they often do with chemical-based products. Over time, insecticides lose effectiveness as lice adapt—but dimethicone works mechanically, so it stays reliable.
Our lotion is also gentle and fragrance-free, so it avoids the stinging eyes, harsh smells, or strong reactions that many parents and children dislike with other treatments. Because it simply smothers the lice, it can be safely reapplied if needed without worry of chemical overload.
Dimethicone – A type of silicone oil. It’s smooth, silky, and commonly found in hair serums, baby creams, and skin moisturisers.
Cyclopentasiloxane & Cyclotetrasiloxane – These are lightweight silicones that help spread the lotion evenly through the hair so that it coats every strand. They evaporate after use, leaving no strong smell or sticky residue.
Where are your reviews?
Because our NitKits are legally classified as a Grade One Medical Device, we’re not allowed to publish customer reviews or testimonials. These rules are in place to ensure all medical product claims meet strict advertising standards.
Instead, we focus on showing you how the product works — so you can see the difference for yourself.
Where are NitKits made?
Our Glo-Powder and Lice Lotion are made from a combination of overseas and local ingredients. All our kits are hand packed by the wonderful team at Will & Able, New Zealand.
Shipping questions
What does URGENT delivery mean?
We understand getting your NitKit out to you as fast as possible is super important, so we use Post Haste’s URGENT courier delivery service
This is an 'overnight by end of next working day’ courier service, so assuming your order is placed with us before 4pm you should get it the next business day. However, as we all know, rural and interisland deliveries can take a bit longer. A Track and Trace link is included on your confirmation email, so you can keep an eye on your delivery as it makes its way to you.
No signature is required – the courier will leave the NitKit for you at your place if you're not in
Still have questions?
We're happy to help! Please email us at
hello@ispynits.co.nz