Refund policy

We want you to feel confident shopping with ISpy Nits. Here's how returns and refunds work:

Return Window

You have 15 days from receiving your order to request a return.

Eligibility

To qualify for a return:

• Items must be unopened, unused, and in their original packaging

• Proof of purchase is required (e.g. order number or email receipt)

Please email hello@ispynits.co.nz before sending anything back. Items sent without approval won’t be accepted.

If your return is approved, we’ll provide instructions and a return address.

Return address:
ISpy Nits Returns
30A Harris Rd
Mt Wellington 1051
Auckland, New Zealand

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Damaged, Incorrect, or Faulty Items

If your order arrives damaged, incorrect, or defective — you don’t need to return it. Just email us a photo and a quick description at hello@ispynits.co.nz and we’ll send a replacement right away.

No hassle, no delays.

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Non-Returnable Items

For hygiene reasons, we can't accept returns on:

• Opened or used personal care items

• Gift cards or sale items

• Items that pose a health or safety risk once opened (like our kits and lotions)

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Exchanges

We don’t offer direct exchanges. To switch products, return your original (if eligible), then place a new order.

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Refunds

Once your return is received and inspected:

• If approved, we’ll process your refund back to your original payment method within 10 business days

• Your bank or credit card provider may take additional time to post the refund

If more than 15 business days have passed since your return was approved and you haven’t received your refund, contact us at hello@ispynits.co.nz